Recently, financial institutions across the country have seen a significant increase in fraudulent charges to customer accounts through CheckCards. While customers are not responsible for fraudulent charges when the bank is made aware of activity promptly, these charges do create serious concern for customers about the security of their accounts.

To minimize the concern of cardholders and risk to the bank, Republic Bank has flagged certain countries and limited certain states and merchants due to possible fraudulent activity/scams with our CheckCards.

Tips

• If you are planning to travel to a state outside of the Republic Bank market areas of KY, IN, FL, TN, OH or MN; please call us at 888-584-3600. We will check your destination against our Limited States list and temporarily unlock your card for that destination, if necessary.
   
• If you travel to a limited state, you will still be able to use your CheckCard for PIN based transactions.  In other words, your CheckCard will work at all ATMs and for other transactions where you can use your PIN.  Just choose “Debit Card” during the transaction and enter your PIN if possible.
   
• Representatives from our Fraud Detection service may call you if there has been any suspicious activity with your CheckCard. It is important we have the best phone number on file to reach you in the event that you have a transaction blocked - in most cases, your mobile number. If you would like to update your contact info, you may do so one of the following ways:
   
  • Log into Online Banking and select the “Online Forms” link located at the top of the page, from there you will see a link to our "Change of Address/Phone Number" form.
     
  • Visit your local Republic Bank banking center and ask to update your account information.
     
• Carry an alternate form of payment as backup, such as a Republic bank Credit Card, when you travel.
   
• If you have a transaction issue during your travels, call the number on the back of your CheckCard for assistance during our Telebanking hours.
  
  

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  Tips for International Travelers

  
  

  Republic Bank suggests that all clients traveling internationally carry an alternate form of payment.

  If your Debit Card Transaction has been denied call - 
  
   00+1+800-890-5097
  24 Hour/7 Days a week
  
  or
  
  00+1+888-584-3600
  Mon - Fri 7:30 am to 8:00 pm
  Sat  9:00 am to 5:00 pm
  Sun  Noon to 4 pm (Eastern Time)